Shipping & Returns
At this time, My Salon Express Barber and Salon Distributor ships merchandise to locations within the United States, including Alaska, Guam and Hawaii, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
- Any order with Gallons or Oversize Item do not qualify for free freight.
- Our Freight policy starts at $3.99 depending on the product. We will always give you the lowest shipping rate.
- Wholesale orders qualify for great shipping rate starting at $12.99
- We offer Local delivery for Orange County and Los Angeles exclusively for barbershops and salons.
- We don't ship to P.O boxes.
- Orders are shipped out through FedEx and USPS.
- Depending on the date of your order and shipping location it may take 3-10 business for delivery.
Returns & Exchanges
My Express Salon & Barber Distributors offers the following Returns Policy:
- In order to return an item for any valid reason a Return Authorization Number (RA#) is needed. Please contact us by phone at (714) 723- 0373 or by e-mail at Mysalonexpress@yahoo.com. Items must be new and in its original packaging. Any defective, unused, unopened product may be returned for full refund within 30 days of purchase. We reserve the right to inspect and evaluate all returns and approve/disapprove the returned product based on our return policy.
- If you wish to return the item and cancel the order, please ship the item back to us. Please note: original shipping fee is non-refundable.
- Unused items may be returned within one week of receiving your purchase with receipt; however, a 20% restocking fee will be applied.
- A 50% restocking fee will be applied to a product that has been returned after the 30 days. All used non-defective products will have a 50% restocking.
- Special Orders: No Returns items: Special orders, equipment and cutting tools. No cash refunds (credit for future purchases only) 20% Restocking fee on returned items. Nothing used can be returned.
Final Sales & Non Returnable Items:
Note: All SALES ARE FINAL for Select Brushes, Shears and Scissors, Chemical and Supplement type items such as Shampoos and Conditioners, Soaps, Liquids, Creams, Gels, After Shaves Lotions, Oils, Make-up, and similar items, unless the product is defective.