Shipping & Returns

Shipping 

At this time, My Salon Express Barber and Salon Distributor ships merchandise to locations within the United States, including Alaska, Guam and Hawaii, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

  • Any order with Gallons Size or Oversize Item does not qualify for free freight
  • Orders below $75.00 will be charged from $3.99 to $11.99 depending on the product. We will always give you the lowest shipping rate.  
  • Wholesale orders pay $11.99 per box or case. 
  • Local delivery is available for Orange County and Los Angeles barbershops and salons.
  • Tax will be applied to California Residents only, all other states are exempt.  
  • Sorry, no international shipments at this moment
  • All COD Orders must pay and additional $12.50 for collecting a check or a Money order
  • Free Freight orders are only in the United States.
  • We don't Ship to P.O boxes.
  • Orders are shipped out through Fed Ex and USPS every Saturday. Depending on the date of your order and shipping location it may take 3-10 business for delivery.

Returns & Exchanges

My Express Salon & Barber Distributors offers the following Returns Policy: 

  • In order to return any item for any reason a Return Authorization Number (RA#) is needed. Please contact us by phone at (714) 723- 0373 or by e-mail at info@mysalonexpress.com. Items must be new and in its original packaging. Any defective, unused, unopened product may be returned for full refund if purchased within  30 days of purchase. We reserve the right to inspect and evaluate all returns and approve/disapprove the returned product based on our returned policy.
  • If you want to return the item and cancel the order, you need to ship back the item to us and original shipping fee is not refundable or you will be charged of $10.00 if your order is by free shipping.
  • A 20% restocking fee will be applied to product that has been returned after the 30 days. All used NON DEFECTIVE products will have a 50% restocking.
  • Special Orders: No Returns items: Special orders, equipment and cutting tools. No cash refunds (credit for future purchases only) 20% Restocking fee on returned items. Nothing used can be returned.

Final Sales & Non Returnable Items:
Note:
 All SALES ARE FINAL for Select Brushes, Shears and Scissors, Chemical and Supplement type items such as Shampoos and Conditioners, Soaps, Liquids, Creams, Gels, After Shaves Lotions, Oils, Make-up, and similar items, unless the product is defective.